The Customer Service Center is Happy to Assist

The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library.

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays.

The center can be reached by calling (734) 287-6550 or visiting in person. The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year.

Know Before You Go

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street. If you are using the official payment site for water bills have your account number and jurisdiction code 3212 If paying property taxes use jurisdiction code 3211.

Quick Information


  • Animal Shelter   Monday-Friday 9-4 Sat. 9-11 Accepts Credit Cards
  • City Hall Monday- Friday 9-5 Does NOT accept Credit Cards Cash-Check-Money Orders Only
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards

Emergency Alert Center

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area. We will keep you informed of important information to avoid calling into City Hall.

Did you know, that you can save time by reporting issues on our new app??

iCare web

Customer Service Staff

  1. COVID-19 UPDATE: Wayne County Daily Report for July 7, 2020

    New York issued subpoenas to eight adults in their 20s who had attended a large party but refused to help with contact tracing efforts. The subpoenas were punishable by up to $2,000 in fines per day. Upon receiving the subpoenas, all eight cooperated. Read on...
  2. Summer tax bills being mailed July 7; payment options offered

    Treasurer Michelle Tocco has announced that summer tax bills will be mailed to residents beginning July 7. Due to the current COVID-19 pandemic, residents have five easy payment options. Read on...
  3. Toy Story to be featured during 'Family Movie Night' at TSX

    The Taylor Sportsplex, in partnership with Ty Metzger State Farm, will be hosting a “Family Movie Night” featuring “Toy Story” outside the facility on Friday, July 24. Read on...
View All